Support Center
Contacts
Delivery
Nova Poshta – branch
Delivery to a Nova Poshta branch convenient for you. You will receive an SMS with the TTN number when your order is ready for pickup.
Cost: according to Nova Poshta rates
Delivery time: 2–4 business days
Nova Poshta – Postomat
Contactless order pickup at a Postomat. Select a convenient address and receive an SMS code to open the locker.
Cost: according to Nova Poshta rates
Delivery time: 2–4 business days
Nova Poshta – courier
A courier will deliver your order to the specified address. Please specify the delivery details during checkout.
Cost: according to Nova Poshta rates
Delivery time: 2–4 business days
Pickup from boutiques
You can pick up your order in person at one of our boutiques. Addresses and opening hours are listed in the “Contacts” section. Upon prepayment, the goods are reserved for 2 days from the moment of notification of availability.
Cost: free of charge
Delivery time: on the day of confirmation of readiness
International delivery
We deliver internationally to most countries worldwide. Delivery time and cost depend on the selected country and delivery method.
Cost: according to Nova Poshta rates
Delivery time: 12–14 business days
Payment by card
You can pay online when placing your order by selecting the “PAY NOW” option.
We accept all major credit cards (Visa, MasterCard).
To protect your information, we use WayForPay, a convenient and secure service for accepting online payments, which allows you to pay for orders with cards from any bank.
Cash on delivery
You can pay for your order in cash upon delivery. A cash on delivery fee will be added to the order amount: +2% +20 UAH.
This payment method requires a minimum prepayment of 300 UAH, which will be included in the total cost of the goods.
payment in installments from PrivatBank
Divide the cost of your purchase into several parts with PrivatBank’s “Pay in installments” service.
1. How to use “Pay in installments”?
When placing your order, simply select the payment method — “Pay in installments from PrivatBank,” and the system will automatically show the available number of payments.
2. Are any additional documents required?
No, everything is done online in a matter of seconds. No passport or TIN is required.
3. Are there any overpayments or hidden fees?
No. You only pay the cost of the goods, divided into installments. Interest-free.
4. How many payments are available?
The number of installments depends on your credit limit at PrivatBank. Usually, 2 to 6 payments are available.
5. How do I know if this service is available to me?
You can check this in the Privat24 app or when placing an order — if the service is available, the system will offer you options. Log in to Privat24 (menu “Payment in installments” or “Instant installment plan”);
purchase in installments from monobank
Choose what you want — pay gradually. With monobank, you can make a purchase in installments without overpaying or unnecessary formalities. Everything is online, in just a few clicks.
1. How do I make a purchase in installments through monobank?
When placing your order, select “Purchase in installments from monobank” and confirm in the app. It’s all intuitively simple.
2. Do I need to sign anything or go to the bank?
No. Everything happens online in your monobank app — quickly and without unnecessary steps.
3. Are there any additional fees or interest?
No. The service is truly interest-free — you simply divide the purchase amount into a convenient number of installments.
4. How many installments are available?
The number of payments depends on monobank’s terms and conditions and the cost of the order. Most often, it ranges from 2 to 6.
5. How do I know if this service is available to me?
Go to the monobank app — if you have an available limit, you will immediately see the option to pay for your purchase in installments.
Returns and exchanges
You can exchange and return goods of good quality within 14 calendar days from the date of receipt of the order.
Underwear cannot be returned or exchanged for hygienic reasons.
Swimwear cannot be returned, but can be exchanged within 14 days of receiving your order, provided it has not been used and all tags and packaging are intact.
Exchanges and returns are accepted if the goods have not been used, their appearance, consumer properties, seals, factory labels, and original packaging have been preserved, and a document confirming the fact of purchase is available.
Return and exchange procedure
- You can bring the goods to our store at 7 Mechnikova Street, Kyiv, between 12:00 and 19:00.
- Within Ukraine, exchanges are possible using the services of the Nova Poshta delivery company in accordance with the company’s rates.
- Outside Ukraine, exchanges are carried out using state or private carriers at the customer’s expense.
- You can exchange or return goods within 14 days of receiving them.