Return and exchange policy

This Privacy Policy (hereinafter referred to as the “Policy”) defines the procedure for collecting, processing, using, and protecting the personal data of users of the Morrae online store (hereinafter referred to as the “Site”).
We respect your privacy and are committed to protecting your personal data. By placing an order on the Website or using our services, you agree to the terms of this Policy.
1. General provisions
1.1. The owner and controller of the personal data of the Website users is:
Individual entrepreneur [SURNAME, FIRST NAME, PATRONYMIC]
Tax ID: [INSERT CODE]
Registration address: [INSERT LEGAL ADDRESS]
(hereinafter referred to as the “Company” or “We”).
1.2. This Policy has been developed in accordance with the requirements of the Law of Ukraine “On the Protection of Personal Data” and other regulatory acts of Ukraine.
2. What data we collect
In order to provide high-quality services and fulfill your orders, we may collect the following categories of data:
Identification data: First name, last name, patronymic.
Contact data: Phone number, email address.
Delivery data: City, delivery address, or delivery service branch number (e.g., Nova Poshta).
Technical data: IP address, browser information, cookies, data about pages viewed and interaction with the Website.
Order history: Information about the products you have purchased, personalization details (e.g., embroidery text).
We do not collect or store bank card payment details. Payments are processed through secure payment systems (e.g., LiqPay, WayForPay, etc.).

3. Purpose of data collection and use
We use your personal data exclusively for the following purposes:
3.1. Order processing: Confirmation, picking, shipping of goods, and providing information about the delivery status.
3.2. Customer support: Providing advice, answering questions about sizes, fabric care, or returns.
3.3. Personalization: Creation of customized products (embroidery) according to your preferences.
3.4. Marketing (with consent): Informing you about new capsule collections, special offers, or Morrae brand news via email or messengers. You can unsubscribe at any time.
4. Transfer of data to third parties
We guarantee that your data will not be transferred to third parties, except in cases necessary to fulfill our obligations to you or legal requirements:
Delivery services: Transfer of necessary data (full name, phone number, address) to transport companies (e.g., Nova Poshta) for order delivery.
Payment providers: To ensure secure payment for orders.
Government agencies: In cases provided for by the current legislation of Ukraine.
5. Data protection
We take all necessary technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or alteration. Only authorized employees who have signed a non-disclosure agreement have access to the data.

6. Cookies
Our Website uses cookies to improve the performance of the resource, remember user settings (e.g., website language or items in the shopping cart), and analyze traffic. You can change your browser settings and refuse to use cookies, but this may affect the proper functioning of some features of the Website.
7. User Rights
In accordance with the Law of Ukraine “On the Protection of Personal Data,” you have the right to:
Know the sources of collection and location of your personal data.
Receive information about the conditions for providing access to personal data.
Make changes to your personal data.
Withdraw your consent to the processing of personal data or request its deletion (except for data that we are required to store by law, for example, for tax reporting).
8. Contact
If you have any questions about this Policy or wish to delete your data, please contact us:
Morrae Customer Service:
Email: [INSERT EMAIL]
Phone: [INSERT PHONE NUMBER]
Mailing address: [INSERT ADDRESS, if applicable]